We care for people. You expect courteousy, enthusiasm, genuine interest and expertise in response to your inquiries. We share your expectations. Through building and maintaining relationships with our customers, we achieve our mutual goal of living socially responsible lives.
Guarantee | Contact |
Shipping | Return/Exchange |
Delivery/Packaging | Privacy and Security |
Ordering |
Guarantee Please be assured we take the
trust you've placed in us seriously and plan to honor it every time you buy
from us. Our aim is ensure a safe, secure and
positive shopping experience. We want to be sure that your buying experience
is the best it can be. At a minimum, this means that the merchandise
you purchased from the vendor was described accurately, and that it was sent
to you in a timely fashion.
Your satisfaction is
guaranteed. We offer a 100% money-back guarantee within fourteen days of receipt
- no questions asked. If you are not satisfied for any
reason then: Contact Us within
fourteen days of receipt. We require that you
insure the return package for the full purchase price. You
will only be responsible for the one-way return shipping cost. If
after fourteen days there is a problem with anything you have purchased please
Contact Us
and we will work with you to correct the situation. We are reasonable people
trying to do the right thing. With intelligence, love and understanding we can
find an equitable solution to any problem. We are not a corporate chain - we care about each individual.
Your
satisfaction is our goal. If you are not satisfied with your purchase, we will
refund or exchange the item(s)
for you. At any time feel free to contact us by the
following methods
Most items available are shipped from each of the various individual artists and sellers. A shipping charge is collected on a per item basis as noted on each
item page. However, when ordering multiple items from the same seller you may be quoted a lower shipping charge.
For ground service, your package(s) will be sent by UPS or USPS and will take
approximately five to ten business days to arrive. All shipping rates relate to the continental United States
and Canada. If you are interested in making a purchase to be delivered
outside of the continental US or Canada, please Contact Us If you are in need of a rush delivery, please Contact Us and we will do all we can in order to meet your needs. We are not satisfied if you are not pleased with the
items you purchase. Consequently, unless otherwise specified on the item page, all
items purchased at
are returnable within 14 days.
Of course, items must be returned in the same condition in which they
were received . . . and should be sent back to the seller from whom the item
arrived. Sorry, but for now, shipping is at
the expense of the customer. If you have any questions or are not satisfied
with an item for any reason and would like more information, please Contact Us Before returning any item, you must first Contact Us
for a Return Merchandise Authorization (RMA) number. No returns of any type
will be accepted without an RMA# (which is valid for 14 days). Returns must be
sent via UPS, Federal Express, or any courier that issues tracking numbers. Be
sure to email this tracking number - Contact Us
Please allow 2-3 weeks for credit. Phone
orders - If you would like to place your order by phone, please call 828-774-5639.
Many of the
items
purchased through our website are
delivered to you directly by the Artist or Seller. As such, if you
order multiple items and they are supplied by different sellers, you may
receive your order in separate packages over the course of a few days. Our sellers are all committed to maintaining the environment. As a result, many
of our sellers will supply their work to you in packaging that
is reused. We hope that you will appreciate this contribution to
the environment.
We will tell you how to proceed.
Shop with confidence
knowing that any information that you share with us will remain
private and secure.
Refer to the packing slip for the return address. Please include your packing slip using the returns form on the back to
explain why you are returning the item and if you want a refund or
replacement (shipping charges are refunded for damaged or defective items
only).
Phone: 828-774-5639
Contact Us
Fax: 828-254-1645
Mailing Address:
ByRegion.net
311 Montford Avenue
Asheville, NC 28801
Mail orders - If you would like to
pay by check or money order, print our order form and mail your order to us.
Please include a phone number should we need to contact you about your
order. Mail your orders to OmPlace, 311 Montford Avenue, Asheville, NC
28801.
International
Orders - After placing your
International Order online, we will contact you via e-mail with the shipping
and handling charges. Should you have questions about your International
Order, please call 828-774-5639 or Contact Us by email
(funds must be in US dollars, drawn from a US bank).
Privacy & Security
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Some of the items we offer are handmade, artistically crafted in small quantities, unique and one-of-a-kind items, and/or are simply difficult to produce or procure. We kindly ask for your patience when ordering handmade, cottage-industry items. We promise the wait, if any, will be worthwhile.